How Do I Request a Change of Mind Return for Credit?

To request a return for credit, please follow these guidelines:

1. Authorisation Required:
   • All return and credit requests must be authorised by Florabelle Living Head Office.
   • Notification of the request must be made within 7 days of receiving the goods.
   • Email [e-mail] with your Customer Name/ID, invoice number and product code with reason for return.
2. Condition of Returned Goods:
   • Approved returns must be in their original packaging and received back in the same condition as when delivered.
   • Approved returns must include that RC number clearly labeled on each box - this number is provided by our Head office once the request has been approved.